Embracing customer service in the digital world


Customer service. Two words that strike fear in many companies more than load shedding, hostile takeovers, and rising costs. Customer service requires time and resources to be effective. Put the immediacy of social networking into the mix and you have something few businesses know how to manage.

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By |2019-01-04T14:56:14+02:00September 13th, 2015|Research and Thought Leadership|0 Comments